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Frequently Asked Questions(FAQ)

May I apply for trial?

Yes, you may ask for trial. If you have a large quantity and you are willing to check the quality of our service before placing an order, you are most welcome. 

Will my images be used for any commercial purposes?

Not at all, we discard the images from our server after certain period to prevent any further use of your image either in personal or commercial purpose.

What type of file do you prefer?

We can work on any kind of files, regardless whether it’s JPG, PNG, TIFF, EPS or PSD. However, we prefer JPG as it’s more convenient to upload or download because of its small size.

What format will the final images be?

It will completely depend on your requirement and use of images. We can supply the file image in almost any format whatever suits you best.

How to get a quotation?

Please visit our request page to the price and any other relevant information. Upload the images, fill-up the form and submit to get the quotation. You must get the reply within an hour after submitting the quotation request form.

What is the maximum limit of file size?

Our web up-loader can’t handle more than 64mb file (each) but you can send as large file as you wish by using FTP. There is no limit of quantity in case  of any of the systems.

Is my FTP account safe?

Of course, your FTP account is out of risk. We allow individual FTP account with unique user name and password.

What is your working hour?

We are open for 24 hours in 7 days. Our sleepless customer support team is always ready to reply to any query within one hour.

How long it will take to finish my order?

Turnaround depends on quantity and complexity of images. Normally we meet the delivery of any order by 24 hours. Time is money; we value your urgency. The urgent delivery of any order starts from 3 hours.

Is there any minimum requirement for an order ?

No, we accept any order regardless the quantity. We give same priority to all the orders, no matter, either big or small.

How to send and receive the images?

We offer two systems to make the upload/download as much convenient as possible: 1.Web Up-loader 2.FTP . We also accept any other method like client’s own server or any third party like YouSendIt, Dropbox etc.

What will happen if I am not happy with the completed image?

We are proud of our experts who are contentiously making the service more satisfactory each and every time. Accidentally, if you find any mistake, don’t worry, please write us back and you will get the correction ASAP. Of course, you won’t be charged any extra for it.

Can I set up a weekly or monthly payment schedule?

Yes, you can. Once you become our regular client, you will be eligible to get this service from our billing department. We consider a client as regular when we get 4-5 orders per month from him.

How do you guarantee your work?

This is our individuality. The satisfaction of our clients is our inspiration. We are lucky to have a group of young, energetic, experienced and creative DTP. All of them are highly trained; we arrange regular seminar and workshop inside our production house to make them better. In addition, we have three layers of checking system before sending the finished images to our clients that ensure the seamless quality of our work.

How do you provide such low prices?

Our production house is based on low cost labor region. We always try to minimize the whole operational procedure which allows us to cut the cost dramatically.

What is the payment procedure/method?

After finishing an order with your complete satisfaction we will send you an invoice with the payment details including the link for payment. We accept PayPal, Pizza, Master Card, Debit Card, Moneybookers, Bank Transfer(US clients only) etc. You can set up a monthly payment schedule for ongoing orders.

Are my images safe with CMA?

Of course, we assure the safety of your images. All of our employees are signed in an agreement letter which confirms no personal use of any image outside production house. Our production house is highly protected by firewall and strong antivirus to protect your confidentiality.

How do I place an order?

Sign up and get a free account within a few minutes.  Login to your account, upload the files and place an order.

 

Frequently Asked Questions

What type of file do you prefer?

We can work on any kind of files, regardless whether it’s JPG, PNG, TIFF, EPS or PSD. However, we prefer JPG as it’s more convenient to upload or download because of its small size. 

What format will the final images be?

It will completely depend on your requirement and use of images. We can supply the file image in almost any format whatever suits you best. 

How to get a quotation?

 Please visit our request page to the price and any other relevant information. Upload the images, fill-up the form and submit to get the quotation. You must get the reply within an hour after submitting the quotation request form.

How to place an order?

Sign up and get a free account within a few minutes.  Login to your account, upload the files and place an order. 

What is the maximum limit of file size?

Our web up-loader can’t handle more than 64mb file (each) but you can send as large file as you wish by using FTP. There is no limit of quantity in case  of any of the systems. 

Is my FTP account safe?

Of course, your FTP account is out of risk. We allow individual FTP account with unique user name and password. 

How to send and receive the images?

We offer two systems to make the upload/download as much convenient as possible: 1.Web Up-loader 2.FTP . We also accept any other method like client’s own server or any third party like YouSendIt, Dropbox etc.

 

Frequently Asked Questions

Do you take advance payment?

No, you won’t charged in advance. Our billing department will send you an invoice after completing the order and then you will make the payment with complete satisfaction.

Can I set us a weekly or monthly payment schedule?

Yes, you can. Once you become our regular client, you will be eligible to get this service from our billing department. We consider a client as regular when we get 4-5 orders per month from him.

How do you provide such low prices?

Our production house is based on low cost labor region. We always try to minimize the whole operational procedure which allows us to cut the cost dramatically. 

What is the payment procedure/method?

After finishing an order with your complete satisfaction we will send you an invoice with the payment details including the link for payment. We accept PayPal, Pizza, Master Card, Debit Card, Moneybookers, Bank Transfer(US clients only) etc. You can set up a monthly payment schedule for ongoing orders. 

 

Frequently Asked Questions

May I apply for trial?

Yes, you may ask for trial. If you have a large quantity and you are willing to check the quality of our service before placing an order, you are most welcome.

 

Frequently Asked Questions

Will my images be used for any commercial purposes?

 Not at all, we discard the images from our server after certain period to prevent any further use of your image either in personal or commercial purpose. 

Are my images safe with CMA?

Of course, we assure the safety of your images. All of our employees are signed in an agreement letter which confirms no personal use of any image outside production house. Our production house is highly protected by firewall and strong antivirus to protect your confidentiality. 

 

Frequently Asked Questions

What is your working hour?

We are open for 24 hours in 7 days. Our sleepless customer support team is always ready to reply to any query within one hour. 

How log it will take to finish my order?

Turnaround depends on quantity and complexity of images. Normally we meet the delivery of any order by 24 hours. Time is money; we value your urgency. The urgent delivery of any order starts from 3 hours. 

Is there any minimum requirement for an order?

No, we accept any order regardless the quantity. We give same priority to all the orders, no matter, either big or small.

What will happen if I am not happy with the completed images?

We are proud of our experts who are contentiously making the service more satisfactory each and every time. Accidentally, if you find any mistake, don’t worry, please write us back and you will get the correction ASAP. Of course, you won’t be charged any extra for it.

How do you guarantee your work?

This is our individuality. The satisfaction of our clients is our inspiration. We are lucky to have a group of young, energetic, experienced and creative DTP. All of them are highly trained; we arrange regular seminar and workshop inside our production house to make them better. In addition, we have three layers of checking system before sending the finished images to our clients that ensure the seamless quality of our work.